Troubleshooting and common questions

Download or installation fails

Check the download center and your operating system. Verify Apple Silicon compatibility before using the Mac package. Contact support for unverified systems.

Extension connected, workspace disconnected

Keep the local client running with the same account as the web workspace. Verify the correct browser environment, run the workspace connection check and read environments again. Reconnect if the authorization expired after a client restart; do not copy tokens manually.

Account synchronization fails

Open the platform’s profile or creator page in the selected environment. Resolve login or verification prompts, synchronize again, then check nickname, username, platform ID and avatar separately.

Built-in writing is not configured

Use your external Agent to draft, then choose Add article. Built-in automatic writing is optional. See content creation.

Cover generation or video publishing fails

Check the configured image service, limits, template and dimensions. You can upload images made elsewhere. Video requires actual accessible video material and a compatible platform/client path; do not silently change it into a text/image post.

Publishing is pending or unknown

Inspect the failure stage, platform login, verification and mandatory fields. Check the original task and platform management page before retrying. Draft, under review and public are different states.

No AI citation after publishing

Check public accessibility, whether an actual answer was collected and whether native source URLs match the target. A mention is not a citation. Retest the same questions later; never count collection failure as not indexed.

Is it free?

aimeGeo is free to use. Third-party AI, image services and proxies can have separate charges and limits.

Contact support

Use the contact page with steps, expected result, error text, OS and client version. Redact real account and customer information. Do not send passwords, cookies, tokens or verification codes.

Troubleshooting prompt

At [aimeGeo step] I see [exact error]. My OS/client version is [details].
I have already checked [items]. Use the official help to prioritize causes and give one check at a time.
Do not request credentials or resubmit an already executed publishing task.